The qualification – Distribution, Warehousing and Storage Operations
The qualification is available at three levels and is aimed at distribution, warehousing and storage personnel who handle and store goods within a commercial, wholesale or industrial environment. It is a significantly different qualification to the Storage and Warehousing S/NVQ and reflects the demands for a qualification which is appropriate across organisational sectors. A full list of units is shown overleaf.
The Level 1 Qualification is for employees who work in roles such as warehouse assistants. They must show a sufficient level of competence to complete 3 mandatory units as well as 3 from 6 optional units to gain this award. Units include health and safety in the workplace plus the ability to work effectively.
The Level 2 Qualification is for those in roles such as a warehouse operative. It builds upon the competence shown in the level 2 qualification. The employee must demonstrate a sufficient level of competence to complete 3 mandatory units plus 5 out of 15 optional units. The units include health and safety in the workplace plus the ability to work effectively with colleagues. Also covered are the technical competences required to carry out the tasks involved with the efficient working of a warehouse.
The Level 3 Qualification is for employees who work in a warehouse or storage depot and who have supervisory or managerial responsibilities. It builds upon the competences demonstrated in the level 1 & 2 qualifications. Employees must complete 2 mandatory units plus 6 out of 15 optional units to gain the award. Units include health and safety in the workplace and building relationships with colleagues and customers. Also included are the technical competences required to manage all tasks involved with the efficient management of a warehousing or distribution facility.
Candidates at any level are encouraged to achieve as many units against which they can demonstrate competence and not just the minimum required for a full award.
Level 1
Mandatory units |
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Help to keep the workplace secure |
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Help to keep the workplace healthy and safe |
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Work effectively |
Optional units – select 3 units |
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Move goods and materials manually |
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Keep stock at required levels |
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Wrap and pack goods for customer |
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Give customers a positive impression of yourself and your organisation |
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Keep the workplace clean and hygienic |
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Keep equipment in good working order |
Level 2
Mandatory Units |
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Contribute to maintaining a safe and healthy workplace |
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Contribute to keeping the workplace secure |
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Work effectively in own organisation |
Optional Units – select 5 units |
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Receiving goods and materials into storage |
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Put goods and materials into storage |
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Maintain the quality of goods in storage |
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Dispatch goods and materials |
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Pick stock and make up orders |
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Process orders for goods |
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Process returned goods and materials |
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Process donated goods for resale or recycling |
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Help customers to chose products |
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Provide information and advice to customers |
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Give customers a positive impression of yourself and your organisation |
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Maintain the safety of high risk goods and materials |
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Maintain hygiene standards in handling and storing goods |
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Operate specialised plant and machinery to performance requirements |
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Lift, transfer and position loads |
Level 3
Mandatory Units |
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Contribute to a safe and healthy working environment |
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Develop and maintain productive working relationships |
Optional Units – select 6 units |
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Organise the receipt and storage of goods |
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Audit stock levels and stock inventories |
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Maintain systems and facilities for distributing stock |
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Monitor and modify systems and facilities for distributing stock |
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Contribute to the continuous improvement of operations |
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Plan, monitor and adjust staffing levels and schedules |
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Contribute to the selection of personnel for activities |
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Contribute to the development of teams and individuals |
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Develop and maintain productive working relationships with those for whom you have responsibility |
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Monitor and evaluate the quality of service provided by external suppliers |
Only 2 from the total of 6 units can be select from the following group |
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Organise, deliver and maintain reliable customer service |
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Improve the customer relationship |
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Work with others to improve customer service |
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Monitor and solve customer service problems |
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Promote continuous improvement |
IOC, Green Man Tower, 332 Goswell Road, Islington, London, EC1V 7LQ
t: 0845 60 10 245 e: mail@ioc.uk.com
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